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Shipping Policy

Fresh roasted coffee should arrive the way it left our roaster: fragrant, flavorful, and ready for your next cup. This policy explains how we process, pack, and ship online orders from our Yuba City roastery — and how you can pick up in person, free of charge, at our shop in downtown Yuba City.

 

OUR FRESH ROAST PROMISE

We roast in small batches at our shop in downtown Yuba City. Coffee is packed in bags designed to protect freshness, and we aim to ship orders the same week they are placed so your coffee does not sit on a shelf.

 

ORDER PROCESSING

  • Orders are typically processed and packed within 3 to 5 business days of payment, aligned with our roast schedule.

  • Orders placed on weekends or major holidays are processed on the next roasting / business day.

  • You will receive an email confirmation when your order is placed and another with tracking when it ships.

  • If a roast or bag size is temporarily unavailable, we will contact you at the email or phone number on your order before making a substitution or refund.

 

Business days are Monday through Friday, excluding major U.S. holidays and days the shop is closed.

 

LOCAL PICKUP — ALWAYS FREE

Choose Local Pickup at checkout. Pickup is available only at our Yuba City shop, and there is no shipping charge.

 

YUBA CITY (ORIGINAL SHOP & ROASTERY)

  • 437 Center St, Yuba City, CA 95991

  • Hours: Mon–Sat 7:30 AM–5:00 PM · Sun 9:00 AM–2:00 PM

  • Phone: (530) 763-4693

  • Because we roast here, pickup is usually ready first — often within 1–3 business days of your order, depending on the roast schedule.

 

PICKUP DETAILS

  • We will email you when your order is ready for pickup.

  • Please bring your order confirmation (email or phone).

  • Ready orders are held for 14 days. After that we may restock unclaimed coffee. Contact us if you need more time.

 

If you cannot make it during posted hours, call (530) 763-4693 and we will do our best to arrange a window that works.

 

WHERE WE SHIP

We currently ship throughout the United States, including APO/FPO military addresses and P.O. Boxes (USPS only).

Free shipping on orders $50+.

 

Alaska, Hawaii, U.S. territories, and some remote ZIP codes may have longer transit times.

 

We do not currently offer international shipping. If you are outside the U.S. and need coffee for a gift or event, email us, and we will see what we can do.

 

HOW WE SHIP

Most orders ship via USPS (Ground Advantage or Priority Mail), packed to protect the bags in transit. We may use UPS or another carrier for heavier wholesale boxes when it is faster or more economical.

 

We choose the service that balances freshness, cost, and reliability. If you need a specific carrier (for example, you cannot receive USPS at your address), note that in the order comments or call us before we ship.

 

DELIVERY TIME ESTIMATES

These estimates start after the order has shipped - not from the moment you click "place order."

 

California and nearby West Coast states: typically 1 - 4 business days in transit.

 

Rest of the contiguous United States: typically 2 - 6 business days in transit.

 

Alaska, Hawaii, territories, and remote areas: typically 5 - 10 business days.

 

Carrier estimates are not guarantees. Weather, peak holiday volume, and carrier delays can add time. We will share tracking as soon as the label is created so you can follow the package.

 

SUBSCRIPTIONS

A Steele House Coffee subscription can be set for local pickup or home delivery.

 

  • Pickup subscriptions: no shipping fee. Pickup is at our Yuba City shop. We will email you when each month’s bag is ready.

  • Shipped subscriptions: postage is charged each cycle unless that shipment meets the free-shipping threshold.

  • You can cancel anytime from My Subscriptions in your account. To skip a delivery or change your roast, email info@steelehousecoffee.com or call (530) 763-4693 before your next renewal date.

  • Subscription bags follow the same roast-and-ship calendar as one-time orders.

 

TRACKING AND DELIVERY

When your order ships, we email a tracking number. Please allow up to 24 hours for the carrier site to show movement.

 

Packages are left according to the carrier’s normal delivery practice. If you have a preferred drop spot, add it in the order notes. We are not responsible for packages marked delivered by the carrier that later go missing from a porch or mailroom — but if that happens, contact us. We will help you file a claim and, when we can, make it right.

 

LOST, DAMAGED, OR DELAYED PACKAGES

If coffee arrives crushed, wet, or otherwise damaged, email photos of the package and the bags to info@steelehousecoffee.com within 14 days of delivery. We will replace the affected coffee or refund that portion of the order.

 

If tracking has shown no movement for several days past the estimated delivery window, contact us. We will open a carrier inquiry. If the package is confirmed lost, we will reship or refund.

 

We cannot control transit after the carrier scans the package, but we stand behind the coffee that leaves our shop.

 

ADDRESS ERRORS

Please double-check your shipping address at checkout. If you notice a mistake, call or email us immediately. If the package has not shipped, we can usually correct it.

 

If an order is returned to us because of an incomplete or incorrect address, we will contact you. Reshipping may require a new postage charge. If we cannot reach you within 14 days of the return, we may refund the merchandise less original shipping.

 

HOLIDAYS AND PEAK PERIODS

During Thanksgiving week, the December holidays, and other peak times, processing and carrier transit can take longer. Order early if the coffee is a gift. The shop is closed on major holidays; orders placed on those days are processed when we reopen.

 

RETURNS AND FRESHNESS

Coffee is a fresh, perishable food, so we do not accept returns on coffee. If your order arrives damaged or you receive the wrong item, report it within 14 days of delivery and we will refund or replace it. If a roast is not what you expected, tell us — we would rather help you find a better match on the next order than have you drink coffee you do not love.

 

Merch is printed and shipped by Printful; for merch issues, see our Refund Policy.

 

QUESTIONS

We are a small, family-owned shop. If something about your order does not look right, talk to us. We would rather hear from you than have you wonder.

 

Steele House Coffee

437 Center St, Yuba City, CA 95991

Phone: (530) 763-4693

Email: info@steelehousecoffee.com

Yuba City hours: Mon–Sat 7:30 AM–5:00 PM · Sun 9:00 AM–2:00 PM

Closed major holidays

 

We may update this policy as our online shop grows. Continued use of the website after an update means you accept the revised policy.

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