Privacy Policy

Effective date: October 27, 2026

Hi, we're Steele House Coffee. We roast coffee in-house in Yuba City, sell it online at steelehousecoffee.com and pour it at our shop in Yuba City and our kiosk inside Compton's Market in East Sacramento. This policy explains what information we collect, why we collect it and what you can do about it.

If anything here is unclear, just reach out. Our contact details are at the bottom.

The short version

• We collect what we need to run our shop, ship your coffee and answer your questions.

• We don't sell your personal information or share it for targeted advertising.

• We use a few trusted services to help run the store, and they only get what they need.

• You can ask us to show you, fix or delete your information at any time.

What we collect

When you place an order. Your name, email, phone number, shipping and billing address and what you bought. Payments are handled by Wix Payments and other processors offered at checkout, such as PayPal. We never see or store your full card number.

When you create an account. If you join our Members area, we keep your login email, your profile details, your order history and any subscriptions so you can check on past orders, manage subscriptions and check out faster.

When you contact us. If you use our contact form, email us or call, we keep your name, email or phone number and whatever you tell us so we can help.

When you join our affiliate program. If you sign up as an affiliate, we collect your name, email, payout details (like a PayPal email) and info about the sales you refer. If you shop through an affiliate's link, a cookie remembers which affiliate sent you so they get credit.

When you browse our site. We collect basic info automatically, such as the pages you visit, how you got to our site, your browser and device type and your general location (city or region, not your exact address). This helps us see what's working and fix what isn't.

When you visit us in person. Card payments at our shop and kiosk are processed through our point-of-sale system, SpotOn, and the card networks. We don't see or store your full card number.

How we use it

We use your information to:

• Process, ship and track your orders

• Run coffee subscriptions you sign up for

• Send order confirmations and shipping updates

• Answer questions and handle refunds or replacements

• Run your Members account

• Track referrals and pay our affiliates

• Understand how people use our site so we can improve it

• Prevent fraud and keep the site secure

• Follow the law

Who we share it with

We don't sell your personal information, and we don't share it for cross-context behavioral advertising. We share it only with the services that help us run Steele House Coffee, and only what they need to do their job:

• Wix, which hosts our website, online store, contact form and Members area

• Wix Payments and other processors offered at checkout, such as PayPal, which handle online payments securely

• SpotOn, our in-store point-of-sale system

• Pirate Ship and shipping carriers such as USPS and UPS, which create shipping labels and deliver your orders

• Printful, which prints and ships our merch. If you order merch, they get your name, shipping address and order details.

• Goaffpro, which runs our affiliate program and tracks referrals

• TWIPLA, which gives us website analytics

• Usercentrics, which runs our cookie consent banner and records your choices

We may also share information if the law requires it, to protect our rights or someone's safety, or if our business is ever sold or merged.

Our site uses cookies and similar tools to keep your cart working, keep you logged in, remember affiliate referrals and understand site traffic through TWIPLA analytics. When you first visit, our cookie banner (run by Usercentrics) lets you accept or decline non-essential cookies, and you can change your choice anytime from the cookie settings link on the site. You can also block or delete cookies in your browser, though some parts of the site (like checkout) might not work right without them. We don't use advertising pixels or ad-tracking cookies.

Your California privacy rights

We're based in California, and California law (the CCPA, as amended by the CPRA) gives California residents these rights:

• Right to know. You can ask what personal information we've collected about you, where it came from, why we collected it and who we've shared it with.

• Right to delete. You can ask us to delete your personal information. We may need to keep some things, like order records required for taxes.

• Right to correct. You can ask us to fix information that's wrong.

• Right to opt out of sale or sharing. We don't sell your personal information or share it for cross-context behavioral advertising.

• Right to limit use of sensitive information. We don't use sensitive personal information for anything beyond what's needed to fill your order and run our business.

• Right to non-discrimination. We won't treat you differently or charge you more for using any of these rights.

To make a request, email info@steelehousecoffee.com or call (530) 763-4693. We'll need to confirm it's really you, usually by matching info we already have. You can also have an authorized agent make a request for you. We'll respond within 45 days.

Even if you don't live in California, feel free to ask. We're happy to help.

How long we keep it

We keep your information as long as we need it to serve you and meet our legal, tax and accounting obligations. Order records are kept for 7 years. If you close your Members account, we'll delete or anonymize your profile info within 90 days, except what we have to keep.

Keeping it safe

We use trusted platforms with built-in security, and we limit who on our team can see your info. No system is perfect, but we take reasonable steps to protect what you share with us.

Kids

Our site isn't meant for children under 13, and we don't knowingly collect their information. If you think a child has given us personal info, let us know and we'll delete it.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the effective date at the top. If it's a big change, we'll let you know on the site or by email.

Get in touch

Steele House Coffee

Email: info@steelehousecoffee.com

Phone: (530) 763-4693

Mailing address: 437 Center St, Yuba City, CA 95991

Kiosk: Inside Compton's Market, 4065 McKinley Blvd, Sacramento, CA 95819