Refund Policy
Effective date: October 27, 2026
We roast every bag with care, and we want you to love what you get. If something's not right with your order, tell us and we'll make it right.
Coffee: no returns
Coffee is perishable, so we can't accept returns on it, opened or unopened. Thanks for understanding.
Damaged or wrong orders
If your coffee arrives damaged or we sent the wrong thing, let us know within 14 days of delivery. Email info@steelehousecoffee.com with:
• Your order number
• A photo of the problem (the damaged bag, the packaging or the wrong item)
We'll send a replacement or give you a refund. You won't need to send anything back.
Steele House merch
Our shirts, mugs and other merch are printed on demand and shipped directly to you by our partner, Printful. Because each piece is made just for you, merch can't be returned or exchanged for a change of mind or a different size. Please check the size chart on each product page before you order.
If something goes wrong with your merch, like a defect, a misprint, damage in shipping or a package that never arrives, contact Printful directly within 30 days of delivery (or of the estimated delivery date, for a lost package), with a photo of the issue:
• Printful customer support: https://www.printful.com/contacts
• Printful's returns policy: https://www.printful.com/policies/returns
Need to cancel a merch order? Email us right away. We can cancel it as long as Printful hasn't started making it.
Lost or late coffee packages
We ship within the U.S. through Pirate Ship, using the most affordable carrier (such as USPS or UPS) unless you request a specific one. Once your coffee ships, you'll get a tracking number. If your package says delivered but you can't find it, check with neighbors and your local post office first. If it still hasn't turned up after 7 days, contact us and we'll help sort it out with the carrier.
Canceling a coffee order
If your coffee order hasn't shipped yet, email us and we'll cancel it and refund you in full. Once it's shipped, it can't be canceled.
Subscriptions
You can cancel a coffee subscription anytime from My Subscriptions in your Members account. Cancel before your next renewal date to avoid the next charge. To skip a delivery or change your subscription, email info@steelehousecoffee.com or call (530) 763-4693 before your next renewal date. Subscription orders that have already shipped follow the same rules as any coffee order above.
Gift cards
Gift cards are sold in our shop only. They aren't refundable or redeemable for cash, except where the law requires it. In California, if your gift card balance drops under $10, you can ask us to cash it out.
Local pickup
If you picked up your online order at 437 Center St in Yuba City, the same rules apply. Check your order at pickup if you can, and tell us right away if anything's off.
In-store purchases
Bought beans at our Yuba City shop or our kiosk inside Compton's Market? The same no-returns rule applies, but if a bag is damaged or wrong, contact us and we'll take care of you. Drink not made right? Just tell the barista.
How refunds work
Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to show it.
Questions?
Steele House Coffee
Email: info@steelehousecoffee.com
Phone: (530) 763-4693
437 Center St, Yuba City, CA 95991